Make an appointment


Service changes due to Coronavirus 

No face-to-face support appointments are available until further notice. 

Telephone, Teams or Skype appointments are available by arrangement - use the Appointments button below. Please indicate your appointment preference and include your mobile number or Skype address in the notes section of the online booking form. If you do not enter any information we will call you on the number on your University student record. You should always keep your contact details up to date in case the University needs to contact you.
N.B The telephone number listed lower down this page is not being monitored.

Email [email protected]

Making an appointment

When booking an appointment with our team please include in the Enquirer Notes a short sentence describing your query or reason for booking.

Please let us know at the time of booking if you require the appointment through the medium of Welsh or English.  Please note, it may be necessary to arrange for a simultaneous translator to be present.

Should you wish another person to speak on your behalf you must provide written confirmation from your university e-mail account to [email protected] before the meeting.

Appointment availability

Appointments are available during term time, 9:30am – 3:30pm, Monday, Tuesday, Thursday and Friday. You can book an appointment using Advice Zone Online (please search for ‘progression’ appointments):

AZO Appointments button

If no appointments are available on your campus, a telephone appointment may be possible on another campus – please specify in the Enquirer Notes.

You can also book an appointment by visiting the Advice Zone on your campus, where they can assess your needs and refer you to appropriate support.

Please email [email protected] if you are unsure whether we are the right service for you.

Lynda Jones

Lynda Jones

Senior Progression Adviser

Julie Barnett

Julie Barnett

Progression Adviser

Jon Emery

Jon Emery

Progression Adviser

Helen Pare

Helen Pare

Progression Adviser

Your appointment: what you can expect

At your appointment, you do not have to disclose your personal circumstances, but it may help us to provide further advice that is applicable and appropriate for your circumstances. Please be assured that we will not disclose your personal circumstances without your permission.

Where possible the adviser will look at your profile before your meeting. The adviser will take notes at the appointment and will email you a summary of the meeting, including any advice provided and links to information and support. This information will be held on a database in line with GDPR.

We welcome feedback from you, so please contact us if you have any concerns.

Cancelling your appointment

If you can’t keep an appointment please cancel it using Advice Zone Online at least four hours in advance. This is so we can use the time to support other students.

If you are more than ten minutes late for an appointment, you will not be able to see the adviser on that day and must re-book an appointment. At busy times, this could delay our ability to see you for several days or even weeks. 

To avoid frustration, please arrive on time to ensure your support is not delayed unnecessarily.

Contact us

Phone:  01443 483778 

Available:  9am to 12pm, Monday-Friday

Email:  [email protected]

Please do not use our email address to book appointments.

Progression Advice welcomes your feedback. 

As a team we continually monitor our service and always look to support students in the best way possible in line with University regulations and processes.  

If you would like to provide feedback please submit using this free-text MS form.

All responses are anonymous unless you choose to provide your Name/ID and email address.